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Forum: BoaterTalk
Re: Anyone else having problems with NRS Customer Service? rlhartman New
Re: Lifetime warranties protects from manufacturing defects.  Normal wear and tear are not usually covered..... RUwet New
Re: I wouldn't have the nerve to even ask them to replace LBA7895 New
Re: Yea...... 6 years old?  Seems like something that should have been done in the 1st year or so selmaraid New
Re: and yet when I walk into Sears with a broken 10 y.o  wrench , they hand me a new one kindyakker New
Re: If you can't tell between a chunk of metal and some cloth, then you don't have a clue, huh? <NT> RUwet New
Date: May 13 2008, 14:54 GMT
From: TheBroncoKid

	Take Aire's 10 year, "no fault " warranty for instance.  Sure they eat it from time to time, but overall, that warranty is in part, responsible for Aire's success as a raft/cat/kayak manufacturer. Same thing with Craftsman. People buy their tools because they know that the company will stand behind their product 100%. I t seems to me that if NRS told him anything, it should have been that they couldn't honor the warranty because he allowed a different to replace parts on it instead of NRS, in turn, voiding the warranty, but to say that teh lifetime warranty only applies to the lifetime of teh garment is simply bad business, and I'm sure that they'll end up replacing it it this thread grows, because that are a damn good company and prolly don't want this kind of negative communication going on, but time will tell

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ding ding ding , we have a winner <NT> kindyakker New

After 6 years, buy a new suit.  I may be jaded cuz' I work in a retail setting, but a full replacement, inmyopinion, is RUwet New

and comparing tools to clothes,  really?  don't see how the two can't even be compared? <NT> RUwet New

you're teh only one comparing tools and clothes, while they're simply comparing "lifetime" warranties TheBroncoKid New

they are compared as both having a "Lifetime Warranty"... tiskemanis New

I hear ya, but at what point is the lifetime of a garmet, specifically a drysuit, determined to be over? TheBroncoKid New

Basic concepts of drysuit construction jkodadek New

Hartman's Rule #1: "They make expensive equipment for a reason. Buy it." rlhartman New

say what you mean, and mean what you say, have you read LiquidLogic's warranty card??? tiskemanis New

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